Refund policy
Return, Refund & Exchange Policy
Last Updated: October 7, 2025
Thank you for shopping with us! We want to make returns and exchanges simple and hassle-free. Here's what you need to know.
📋 Quick Overview
| Question | Answer |
|---|---|
| How long do I have? | 5 days after delivery |
| What condition must the item be in? | Unused, unworn, original packaging intact |
| What's NOT returnable? | Pierced earrings, Final Sale items, customized pieces |
| How long for a refund? | 5–7 business days after inspection |
What CAN Be Returned or Exchanged?
You can return or exchange an item within 5 days of delivery if:
- ✓ The item is unused and unworn
- ✓ It's in original condition
- ✓ Original packaging and tags are intact
- ✓ You have your order number (proof of purchase)
- ✓ There are no signs of wear, damage, or alterations
What CANNOT Be Returned or Exchanged?
The following items cannot be returned:
- Earrings (pierced)
- Items marked "Final Sale"
- Customized or personalized jewellery
- Items damaged due to misuse or negligence
- Items without original packaging or tags
How to Return or Exchange an Item
Step 1: Contact Us
Email us at ruviajewels.help@gmail.com within 5 days of delivery
Step 2: Provide Details
In your email, include:
- Your order number
- Whether you want a return or exchange
Step 3: Wait for Approval
We'll review your request and send you approval within 24–48 hours
Step 4: Pack & Ship
- Securely pack the item in its original packaging
- We'll arrange courier pickup from your address at no cost
⚠️ Important: Don't send items back without prior approval. We won't accept unauthorized returns.
Refund Details
How Long Does It Take?
Refunds are processed within 5–7 business days after we inspect the item.
Where Will I Get My Money?
If you paid by card/prepaid:
- Refund goes back to your original payment method
If you paid Cash on Delivery (COD):
- Refund via UPI or bank transfer
- Please provide your bank details when requesting the return
What About Shipping Costs?
- ❌ Original shipping charges are non-refundable
- ✓ If the item is damaged/defective, we cover all shipping costs (including replacement)
Exchanges
- Exchanges are allowed once per order
- Subject to product availability
- Must be requested within 5 days of delivery
- Follow the same process as returns
Damaged or Defective Items
If your item arrives damaged or defective:
-
Contact us immediately at ruviajewels.help@gmail.com
-
Send photos of:
- The damaged item
- The packaging
- Your order number
-
We'll help!
- Full refund (including shipping) OR
- Replacement item sent at no extra cost
Order Cancellations
- Orders can be cancelled within 24 hours of placement
- Only if the order hasn't shipped yet
- Once your order ships, this cancellation policy no longer applies
Need Help? Contact Us
📧 Email: ruviajewels.help@gmail.com
🕐 Business Hours: 9 AM – 7 PM
⏱️ Response Time: We reply within 24–48 hours
Important Notes
- This policy may be updated without prior notice
- All requests must be authorized before sending items back
- Keep your order number handy when contacting us
We're here to help! If you have any questions, don't hesitate to reach out. ✨